Neil Schreuder is chief strategy and innovation officer for the Shoprite Group and MD of ShopriteX.

Technology is disrupting every aspect of the ecommerce shopping journey and fundamentally altering consumer behaviour. But the benefits for retailers have accrued unevenly so far.

Discover the future of retail in 2024 with the transformative power of spatial computing.

Would you trust ChatGPT - or the latest evolution in language software, GPT-4 - to pick out your new fridge? I did.

Ecommerce and digitalisation are among the many shifts reshaping the retail sector, often from behind the scenes. Brace yourself - there’s more to come!

The Foschini Group (TFG) says it is reaping the benefits of artificial intelligence (AI) in its operations.

Checkers thinks it knows.

With new consumer behaviours taking root during the pandemic and a perfect storm of economic instability and rising costs putting pressure on shopper spend and businesses' bottom lines, the retail industry has needed to adapt and evolve.

Facebook parent company Meta has announced the Meta Store, the social media giant’s first physical retail space, is set to open in California next month.

KFC South Africa has launched Chat Commerce - a chat-ordering channel that allows customers to place and pay for an order through WhatsApp. The platform is 100% automated and leverages natural language processing.