Would you trust ChatGPT - or the latest evolution in language software, GPT-4 - to pick out your new fridge? I did.

Ecommerce and digitalisation are among the many shifts reshaping the retail sector, often from behind the scenes. Brace yourself - there’s more to come!

The Foschini Group (TFG) says it is reaping the benefits of artificial intelligence (AI) in its operations.

Checkers thinks it knows.

With new consumer behaviours taking root during the pandemic and a perfect storm of economic instability and rising costs putting pressure on shopper spend and businesses' bottom lines, the retail industry has needed to adapt and evolve.

Facebook parent company Meta has announced the Meta Store, the social media giant’s first physical retail space, is set to open in California next month.

KFC South Africa has launched Chat Commerce - a chat-ordering channel that allows customers to place and pay for an order through WhatsApp. The platform is 100% automated and leverages natural language processing.

Shoprite Group recently announced it has launched a pilot store in Cape Town that has no cashiers and no checkout counters. The store is entirely powered by cameras and artificial intelligence software.

As the pandemic bites deep, food delivery apps have to up their game.

Dis-Chem Pharmacies has launched a same-day on-demand delivery service, offering customers delivery within 60 minutes across a range of 7,000 items spanning health, nutrition, beauty and electrical products.