Laurian Venter, Director at OneDayOnly, looks at maximising profitability and streamlining the ecommerce journey in the race for the online wallet.

Key trends that will shape the ecommerce industry in 2024 are all centred around customer experience and the use of Retail AI to drive better customer engagement with hyper personalisation.

Going into 2024, TFG are primarily focussed on AI and omnichannel.

Leading South African manufacturers and retailers are starting to look more carefully at how digital platforms such as ecommerce marketplaces.

One of the greatest myths surrounding retail media is that retailers are transforming into fully-fledged media owners.

Personalisation and humanisation have emerged as the two fundamental pillars that underpin a successful customer experience (CX) strategy.

In this video, Deon Morgan, VP Business Development at Diplomat SA, unpacks how to leverage data and insights for targeted growth of brands across retail channels.

Retail continues to undergo a digital revolution that is redefining industry standards and reshaping how businesses compete and thrive.

There is no doubt that we are in the midst of a retail media gold rush.

"We’ve always believed that South Africa deserves world-class retail experiences," says Anthony Thunstrum, TFG’s Group CEO.