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The ecommerce market in South Africa has matured, and the opportunity to acquire online-savvy customers is there - if businesses can respond with compelling online experiences.
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Over the past two years, retailers have had to contend with a massive shift in consumers’ purchase behaviours.
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As business digitalisation continues apace, more and more data is being generated. Retailers need to understand its value and how to leverage it.
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Despite ever changing customer expectations and price and search battles in the new commerce environment, there is still money left on the table.
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As the world struggles back to something like normality, retailers need to look at the role of brick-and-mortar in an increasingly omni-channel world.
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While most economic sectors and traditional businesses have been battered by COVID-19 and the lockdown responses to the pandemic, the online food and essential delivery industry has grown exponentially over the past 18 months.
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Whilst virtual will grow, it will mainly mean that in-store service propositions have to evolve and improve to retain an advantage.
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As the pandemic bites deep, food delivery apps have to up their game.
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The Act compels electronic communications service providers and financial institutions to act when they become aware that their computer systems have been involved in a cybersecurity breach.
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