The online grocery delivery sector is experiencing revolutionary changes.

NIQ South Africa has released its latest State of the Retail Nation analysis for the first nine months of 2024, showing healthy revenue prospects for the FMCG and Tech & Durables retail sectors.

Personalisation and humanisation have emerged as the two fundamental pillars that underpin a successful customer experience (CX) strategy.

Personalisation has transformed retail more than any other industry sector.

In this video, Deon Morgan, VP Business Development at Diplomat SA, unpacks how to leverage data and insights for targeted growth of brands across retail channels.

One of the greatest myths surrounding retail media is that retailers are transforming into fully-fledged media owners.

Technology is disrupting every aspect of the ecommerce shopping journey and fundamentally altering consumer behaviour. But the benefits for retailers have accrued unevenly so far.

Research released by retail analyst Trade Intelligence earlier this year indicated that township trade brings in about R200bn annually.

It’s been a hard few years for consumer loyalty. Firms’ ability to personalise their offers will be key to building it back.

Leading South African manufacturers and retailers are starting to look more carefully at how digital platforms such as ecommerce marketplaces.