A growing share of purchase research now happens inside a chat window rather than a search results page.

WPP Enterprise Solutions, the global business transformation operating unit of WPP, has signed a strategic collaboration agreement with Amazon Web Services, Inc. (AWS) to operationalise agentic AI for brands.

Pick n Pay asap! is bringing social commerce to grocery shopping in South Africa with the launch of Pick n Pay Inspire, a new shoppable video feed built directly into the Pick n Pay asap! app.

Vodacom South Africa has partnered with Amazon South Africa to offer customers expanded benefits through Amazon Prime, an all-in-one membership programme.

Pick n Pay asap has launched Penny, South Africa’s first fully integrated AI-powered grocery shopping companion, transforming the way customers shop for groceries through natural conversations.

The launch of Amazon Prime brings a secret sauce to online retail in South Africa, local MD Robert Koen and global VP Jamil Ghani tell Arthur Goldstuck.

South Africa’s online retail market is becoming increasingly global, with consumers buying more products directly from international marketplaces than ever before.

AI has introduced new sources of disruption along with new opportunities for advantage in the consumer industry.

Online shopping and lifestyle changes have fuelled South Africa’s changing shopping habits, and shopping malls are reimagining their purpose to keep customers coming through its doors.

AI pricing tools are widely feared to fuel price fixing, but new Wharton research shows they can cut costs and lower prices in many cases.