Social commerce is often discussed as though it follows a single global model. Products are discovered on social media, purchased within the platform and fulfilled through a connected marketplace ecosystem.

Accenture's latest research found that 85% of consumers are likely to abandon an online purchase due to frustration or indecision, while more than three-quarters report feeling overwhelmed by the number of options available to them.

Sixty60 has become the first online retailer in South Africa to introduce a fully personalised Smart AI shopping assistant, marking a significant shift in how consumers experience grocery shopping.

Smartphone users are driving a significant portion of ecommerce growth, with around 55% of users reporting that they use their phones to shop online.

New research from Wharton’s Jonah Berger explores how experience in a category shapes how confident consumers feel, which has important consequences for brands

Inclusive design can open new markets, strengthen customer relationships, and build systems that work better for everyone.

Orisha Naidoo, a Senior Product Designer at Payfast by Network who has over 10 years of experience in the UX industry, shares her top tips on what you can do to improve the user journey on your ecommerce website.

In this article, xneelo looks at how to improve the user experience on your ecommerce store.

Calling a job "UX (user experience) design" almost sets it up to be mired in an alphabet soup of acronyms and terminology.

User experience (UX) relates to the experience your website visitors have when they visit your site.