Excellent user experience has never been more relevant or crucial, as the pandemic pushes online retailers to meet significantly changed expectations.

User experience (UX) relates to the experience your website visitors have when they visit your site.

Calling a job "UX (user experience) design" almost sets it up to be mired in an alphabet soup of acronyms and terminology.

In this article, xneelo looks at how to improve the user experience on your ecommerce store.

Orisha Naidoo, a Senior Product Designer at Payfast by Network who has over 10 years of experience in the UX industry, shares her top tips on what you can do to improve the user journey on your ecommerce website.