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As AI rapidly advances, an increasing number of companies are learning to leverage this technology to not only enhance their customer experience, but also to generate significant business value.
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Most consumers dislike chatbots - less than a third of online customers use them - and for good reason.
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Many retail loyalty programmes fall into the trap of monotony, relying on mundane earn-and-burn structures that fail to truly influence consumer behaviour.
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Unlock the full potential of your online store with cutting-edge AI tools and techniques.
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Choice overload can leave customers frozen with indecision, but a reminder that they are free to choose what they want can transform the situation.
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Customer service is in a state of flux. As budgets and staffing levels increase, so do customer expectations, keeping efficiency critical for delivering higher quality of service.
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In this video, Dr Melanie van Rooy, head of marketing at Clicks, expkains how to build customer loyalty at scale.
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In this video, leading experts provide a framework for creating and executing a CX strategy in an online world.
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Leverage artificial intelligence to improve your relationship with customers and compete with big data.
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Customer complaints are bound to happen when running a business.
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