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Inflation is forcing most consumers to make hard choices about which loyalty programmes they want to pay for, so retailers had better get them right.
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Customers are often left feeling as though it’s them versus tech, rather than them and tech.
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Incubeta's CEO on ecommerce, automation and entering the metaverse.
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Disruption caused by the pandemic has seen many businesses shift in the way they operate. Customer behaviour has changed too, and this requires another pivot – to meet new customer expectations.
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How can your business ensure it caters to today’s 3D connected customer and delivers a 3D customer experience?
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There is a lot of work that goes into creating and setting up an online store. But what makes a successful ecommerce store successful?
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Every year, the Christmas season brings a rush of new and exciting gift ideas to the marketplace, but there is always at least one person on your shopping list that seems impossible to buy for.
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Knowing and understanding what your customers want is the key to delivering a world-class online shopping experience.
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SA’s e-tailer market has the potential to grow by 100% over the next two years, but poor customer experience (CX) is impeding this growth expectation by billions of rands.
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More local shoppers are opting to spend their money online, research shows, but closing a sale still depends on how satisfied customers are with their experience of the sites they visit.
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