Inflation is forcing most consumers to make hard choices about which loyalty programmes they want to pay for, so retailers had better get them right.

Customers are often left feeling as though it’s them versus tech, rather than them and tech.

Incubeta's CEO on ecommerce, automation and entering the metaverse.

Disruption caused by the pandemic has seen many businesses shift in the way they operate. Customer behaviour has changed too, and this requires another pivot – to meet new customer expectations.

How can your business ensure it caters to today’s 3D connected customer and delivers a 3D customer experience?

There is a lot of work that goes into creating and setting up an online store. But what makes a successful ecommerce store successful?

Every year, the Christmas season brings a rush of new and exciting gift ideas to the marketplace, but there is always at least one person on your shopping list that seems impossible to buy for.

Knowing and understanding what your customers want is the key to delivering a world-class online shopping experience.

SA’s e-tailer market has the potential to grow by 100% over the next two years, but poor customer experience (CX) is impeding this growth expectation by billions of rands.

More local shoppers are opting to spend their money online, research shows, but closing a sale still depends on how satisfied customers are with their experience of the sites they visit.