In this article, we explore how to improve delivery times, manage customer expectations and reduce returns, and thus ultimately increase your customer satisfaction across the board.

South Africa’s online grocery market has been stuttering for years. All it took was a global pandemic to kick things into action.

One of the keys to any successful ecommerce website or online store is having effective and well-organised logistics

Have you ever thought about what happens after you’ve handed your parcel over to the courier?

Modern courier businesses rely on technological innovation and people power to stay ahead of the pack.

Ecommerce returns have become a major pain point for retailers in recent years.

Why are South African corporates so operationally allergic to the spaces where most South African’s live?

A simple addressing system comprising three random words means everyone on the planet can quickly direct anyone to their location.

What you charge your customers for shipping can be a make-or-break element in the success of your online store.

JSE-listed retail group TFG is realising the positive impact of a clearly defined digital strategy and R500m investment into its digital transformation, with the roll-out of invaluable retail technologies, despite the upheaval of Covid-19.