What measures should business owners take to manage risk and fraud with ecommerce.

In this article, xneelo looks at how to protect your online store from malicious threats.

3D Secure for online payments continues to gather momentum globally. However, for some industries, real-time authentication requirements can be a significant drawback.

The Ecommerce Forum South Africa (EFSA) is planning to develop an online dispute resolution platform, as the rapid increase in consumer complaints sees the ecommerce sector become the most complained about industry in SA.

Cart abandonment is on the rise and must be urgently addressed by merchants if they are to ensure a seamless customer experience, and to avert lost sales.

As the ecommerce industry continues to grow and more people shop online there is no doubt that scammers are continuously finding new ways to defraud businesses and shoppers.

If you’ve ever used your credit or cheque card to shop online, you’ll be familiar with the process of having to confirm your payment through a one-time pin via email, cellphone or banking app on your smartphone.

Online shopping has become the norm for many South Africans over the past two years - and fraudsters have taken notice.

7.8 per cent of South African transactions made between November 25 and 29 were also potentially fraudulent, an increase of 4.2 per cent when comparing those same periods last year.

This shift to 3DS 2.0 is aligned to the increased growth in ecommerce, the need for additional security parameters, and the demand for seamless user experiences.